Invisible Fencing - Tri-County

Serving Livingston, Western Oakland and Northwestern Wayne County
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Tired of working for the man? Try working for his best friend.

We love pets and we love our community—so you better believe we love what we do.

What knits our team together? We’re convinced there’s a better way to live with your pets, and we won’t stop until Livingston, Western Oakland and Northwestern Wayne County is the finest pet community in the country.

Join today.

  • Responsible for selling Invisible Fence Systems to prospective customers, following up on leads, and generating additional leads.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:
    • Conducts in-home sales presentations explaining how the system operates, the advantages of the system, and the dog training process.
    • Helps the customer determine their needs and the layout of the system.
    • Quotes pricing based on customers' design and completes written estimate.
    • If sale is not closed at the time of the presentation, makes follow-up calls to answer questions and ensure the close of the sale.
    • Makes follow up calls to installed customers at intervals of three days, three weeks, and three months to ensure customer satisfaction and to generate referrals.
    • If the sale is closed at the time of the presentation, calls the Sales/Service Center and sets up an appointment for the installation.
    • Writes all pertinent data including contract date in the installation book and updates the sales book.
    • Completes weekly sales report.
    • Calls on Vets to establish relationships, leave materials, and set up avenues to generate leads.
    • Works at Home Shows answering questions, providing information, and generating leads.
    • May at times do inside office support.
    EDUCATION/EXPERIENCE:

    Associates Degree or equivalent from a two year college or technical school and one to two years related experience and/or training or equivalent combination of education and experience.

    KNOWLEDGE/SKILLS:
    • Basic knowledge of equipment and installations
    • Familiarity with warranty and product pricing information
    • Ability to do effective sales presentations
    • Sales Experience
    • Communication skills, interpersonal skills, and customer service skills required for work with the customers
    • Ability to work with dogs and cats and have breed knowledge
    • Basic computer skills with the ability to work in a Windows environment and use the Invisible Fence Dealership Management System
    • Ability to be flexible and to work as part of a team
    • Valid Driver's License
    PHYSICAL DEMANDS:
    • Frequently lifting up to 10 pounds carrying sales materials to customers' homes
    • Frequently walking the perimeter of the property to ensure accurate layout and estimate
    WORKING CONDITIONS:
    • Frequently driving to customers' homes to make sales calls
    • Frequently exposed to outdoor weather conditions
    • Typical office conditions when in the office
  • This position is responsible for the installation of new Invisible Fence® Systems and for the servicing of existing systems.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:
    • Follows installation and service schedule as determined by the Sales/Service Center.
    • Installs Invisible Fence System including laying wire, mounting equipment, flagging the property, reviewing the installation with the customer, and conducting training for the dog or cat.
    • Services existing systems identifying problems and making the necessary repairs.
    • Calls into the Sales and Service Center three times a day to report on progress and pick up messages.
    • Completes contracts with serial numbers, installation map, customer checklist, and method of payment.
    • Prepares customer invoice and collects payment at the time of service.
    • Tracks drive time, mileage, time with customer, amount charged, amount paid, and incentive calculation for each customer contact on the daily envelope.
    • Obtains inventory needed weekly and loads into the van.
    • Conducts inventory of all supplies on hand the last day of each month and submits it to the Sales/Service Center.
    • Cleans company van weekly and maintains equipment.
    • Obtains referrals from customers to be turned over to Sales Representatives.
    • At times may do sales presentations.
    • Works at Home Shows answering questions, providing information, and generating leads.
    • Adheres to all safety policies and procedures.
    EDUCATION/EXPERIENCE:

    High School Diploma or equivalency and one to two years related experience and/or training or equivalent combination of education and experience.

    KNOWLEDGE/SKILLS:
    • Invisible Fence Brand Product Knowledge
    • Familiarity with warranty and product pricing information
    • Ability to operate power tools (i.e. Stehl saw to cut concrete, electric drill and hand grinder)
    • Ability to keep timely and accurate records
    • Communication skills, interpersonal skills, and customer service skills required for dealing with the customers
    • Breed knowledge and dog training skills
    • Technical aptitude, trouble shooting skills, and problem solving skills required for servicing existing systems
    • Ability to be flexible and to work as part of a team
    • Valid Driver's License
    PHYSICAL DEMANDS:
    • Extremely physical work including climbing, walking, digging, and loading and unloading the van
    • Frequently requires lifting of up to 35 pounds and occasionally up to 75 pounds
    WORKING CONDITIONS:
    • Frequently working outdoors and exposed to all types of weather conditions
    • Frequently using power tools and exposed to noise and dirt
    • Frequently driving to customers' homes
    • Frequently working with customers' dogs or cats
  • Have fun while training pets (mostly dogs but some cats too!) to have freedom and safety on the Invisible Fence® Brand pet containment system. In addition teach our customers about the training protocol. We provide a company car and all of the tools - you supply the energy and enthusiasm that makes our employees #1 in the industry! Will have opportunities to and must be comfortable with upselling additional Invisible Fence solutions while on appointments.

    *Requirements for Pet Trainer:

    ~Valid driver's license with good record.

    ~Customer service and/or sales experience.

    ~Great communication skills.

    ~Enjoy working outdoors in all types of weather.

    ~Enjoy working with dogs and people.

    ~Must be flexible with schedule and able to work Monday - Saturdays including evenings. (We are closed Sundays).

    Prior animal experience a plus but not mandatory. We will train the right person for this position!

  • Fast-paced, growing Invisible Fence Brand dealership is looking for a highly motivated, energetic, and outgoing Customer Service professional that can thrive in a direct-to-consumer sales and service environment. The Customer Service Representative is responsible for providing an outstanding service experience fro our customers while also supporting the company's sales and profitability goals. We are looking for a person to bring high energy, positivity, enthusiasm, and lots of new ideas!

    Specific duties include, but are not limited to:

    · Process all inbound sales orders, using suggestive selling, cross-selling, and other selling techniques to maximize every sales opportunity

    · Resolve all inbound customer inquiries and follow through to completion

    · Respond to all inquiries promptly with professionalism and accuracy

    · Demonstrate strong customer focus and commitment to quality

    · Follow all policies and procedures to ensure accuracy and consistency

    · Problem-solve and handle escalated issues appropriately

    · Achieve minimum expectations for up selling and call conversation

    · Meet and exceed all monitoring criteria and utilize feedback for further development

    · Meet all department objectives and metrics for call handling

    · Responsible for inventory, organization and overall appearance of our showroom

    Requirements for the Ideal Candidate:

    · Has great communication skills with internal and external customers

    · Has a high level of comfort building relationships with customers via telephone and email

    · Has great problem solving skills and follow-up

    · Will thrive in a fast-paced, multi-tasking environment

    · Works with a high degree of pride in, and ownership of the position and results

    · Is committed to continuous improvement, both individually and in a team environment

    · Has strong computer skills, especially Microsoft Office programs

    · Has a focus on the customer, tasks and results

    · Has a keen understanding of the importance of pets in people's lives

    · Has an Invisible Fence Brand system

    · Has a better understanding of Livingston and Oakland counties geography


Don’t see what you’re looking for? Contact us anyway: TriCounty@invisiblefence.com.
Qualified, enthusiastic candidates will not be forgotten.

Get started today.

At Invisible Fencing - Tri-County we’re passionate about protecting pets — so you can focus on fun! So, let’s talk. And we’ll find the gentle, effective, affordable solution that’s right for you and your pet. Guaranteed.

Find your solution
Let's talk.
(248) 437-9663